Night Auditor

General Purpose: To provide superior guest services and perform audit administrative duties

Reports to: Front Desk Supervisor

Critical Skills:

Ability to work in a friendly atmosphere of superior guest service and product quality
Ability to deliver great guest service by responding to guest needs
Ability to maintain a positive a positive, cooperative work environment
Great knowledge of all property amenities and company standards
Strong administrative, accounting, and computer skills.

Main Duties:

Provide superior guest services and ensure guest satisfaction
To liaise with supervisor and notify areas needing attention or operational inconsistencies
To be correctly and smartly dressed at all times.
Perform check-in and check-out services promptly and professionally.
To deal with problems or complaints.
To keep work area and equipment is maintained clean, safe, and appealing.
To ensure administrative duties are completed including night audit paperwork, preparing operating reports, deposits, checklists, and guest accounts.
To uphold OH&S and fire safety standards at all times
To have superior knowledge about hotel promotions, packages, amenities, local attractions, and points of interest
To abide by policies and procedures as per Front Desk Manual
Maintain knowledge of all in house functions and activities and update if required
Record wake up calls for guests
Perform switchboard duties
Take guest hotel and dining room reservations as per standards
Collect payments for guest services
Perform regular property security walk-abouts