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Night Auditor

General Purpose:  To provide superior guest services and perform audit administrative duties

Reports to: Front Desk Supervisor

Send resume to: allison@pictouldoge.com

Critical Skills:

  • Ability to work in a friendly atmosphere of superior guest service and product quality
  • Ability to deliver great guest service by responding to guest needs
  • Ability to maintain a positive a positive, cooperative work environment
  • Great knowledge of all property amenities and company standards
  • Strong administrative, accounting, and computer skills.

Main Duties:

  • Provide superior guest services and ensure guest satisfaction
  • To liaise with supervisor and notify areas needing attention or operational inconsistencies
  • To be correctly and smartly dressed at all times.
  • Perform check-in and check-out services promptly and professionally.
  • To deal with problems or complaints.
  • To keep work area and equipment is maintained clean, safe, and appealing.
  • To ensure administrative duties are completed including night audit paperwork, preparing operating reports, deposits, checklists, and guest accounts.
  • To uphold OH&S and fire safety standards at all times
  • To have superior knowledge about hotel promotions, packages, amenities, local attractions, and points of interest
  • To abide by policies and procedures as per Front Desk Manual
  • Maintain knowledge of all in house functions and activities and update if required
  • Record wake up calls for guests
  • Perform switchboard duties
  • Take guest hotel and dining room reservations as per standards
  • Collect payments for guest services
  • Perform regular property security walk-abouts
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